Software operation is driven by skills, but its major feature in practice is still the performance industry. And how to make a performance operation into a professional one, there is an infinite challenge, because software is effective for people, and it is inevitable to think about the diversity and variability of organizations.
In the heating informatization operation, the heating rules are one policy for each city, and the company handles different things. It neither implements the standardization on a national scale like banking, telecommunications, electricity and other operations, nor is it completely commercialized like some other operations. Heating operation is a special operation, Even the "heat" of the products sold is a kind of "feeling" "The products that go are difficult to define the cost and offer because of the different building energy efficiency standards and the appearance of heat transfer between households. In this case, most heating companies still rely on the regional exclusive operation, choose traditional management methods, and are difficult to explore and stagger in the ever-changing information wave.
From the perspective of micro environment, the whole country is changing from rough style to sophisticated style whether it is active or forced. Because the profits from reform, WTO, personnel and US dollars are gradually coming to an end, all of us need to learn how to be diligent and frugal in the coming years, and software and informatization are a powerful action for heating companies to reduce staff and increase efficiency.
Heating informatization is a proper and professional way. In addition to professional knowledge, it also involves operations in management, software, data, exercise, maintenance, network, security, etc. In the early years, many heating companies found a small team or recruited several people to carry out internal development. As time goes by, they gradually lost their ability to continue upgrading and iteration. Modern society pays attention to division of labor, and the team that can provide products and efficiency higher than the operation level in a certain subdivision field will win. The opening of the software industry is not driven by contact and capital factors, but depends entirely on the full exploration of internal human resources and value. As a software company focusing on the informatization of heating operation, Toll Ease Software always believes that specialization is the key to our livelihood and opening.
The past ten years have witnessed the rapid opening of heating informatization. The increasing informatization needs of heating operations have pushed us forward. In particular, some leading domestic heating companies' fierce demands for high-end characteristics have brought great challenges and pressure to our efficiency operations. How to flexibly respond to these changes through organizational adjustment is an operation we have always been thinking about in the process of growth, and specialization is a way we are actively exploring.
Looking at the software manufacturers in the field of heating informatization nationwide, there are few companies that are truly professional, and even the degree of specialization is very low. One is project manufacturers, which regard the customer needs of heating operation as customized projects. On the one hand, they charge expensive development costs, on the other hand, they provide unstable products and efficiency; The second type is the eastern and western companies, which only provide low-end standardized products for heating operations, and do not support customers' needs for high-end characteristics. The result is that it severely restricts the future expansion; The third type is the local R&D team, which mainly deals with the specific needs of a certain heating area and completes repairs and supplements for another year depending on the localization efficiency. We have also experienced many difficulties in the process of opening in recent years:
1. Ten years ago, when the software product was just released and launched, it was very unstable. During the busy business season, when it was necessary to manually monitor the function questions in the background, manually kill the database query process, and then ensure that the performance device would not be down;
2. In recent years, with the rapid increase of cases of replacing the old charging system, project members have stayed up all night to help customers move their pre-history data, in order to save as many pre-history transaction records as possible;
3. In the past two years, customers extorted viruses three times at the scene, and the whole team burned bricks and mortar to restore all efficiency devices and the front end machine system collected by the bank. One time, hackers even paid a valuable fee to recover data, which can be said to be a bloody experience;
4. The busy season of heating operation is too obvious. Every September and October, the partners of the R&D Department and the Project Department are busy. Some partners have not taken a holiday for the National Day for several years, so we can all organize a vacation trip or get married in the first half of the year;
5. In the busy heating season, heating companies eagerly expect the project managers to accelerate their development. In fact, most of the heating companies are not in a hurry for informatization at first, and then crash when they need to go online;
6. The heating company has a wide range of information experience, little scientific knowledge of the entire process of information, and the need for repeated changes makes it difficult to implement.
Ten years ago, charging software was a purely customized development and management method. Eight years ago, it divided into two parts: research and development and implementation. Six years ago, it formed a special after-sales efficiency team. Today, it has formed an operation and maintenance, inspection force, and even a special data moving team. The company has set up a number of small and medium-sized heating companies as our priority in the past few years. The product function is far fetched and can meet the needs of customers. Basically, it focuses on learning from customers; In recent years, our policy is to cooperate with the leading companies in heating operation. We know that only with the leadership can we lead the operation trend in skills and affairs. These leading companies in China have all experienced many rounds of informatization creation waves and accumulated too many experiences and experiences, so they have more talents in the new round of informatization creation, which makes charging software benefit a lot.
"Professionalization" is the opening theme of PayEase in 2018, representing the company's efforts to professionalize from top to bottom. Inspiring oneself to do in their respective fields constitutes concentration, which means creativity. During this period, the establishment of the operation and maintenance part is a symbolic operation of the company's professional division of labor, which provides security assurance for the company and customers from the basic operation and maintenance operations, and has opened many operations in the aspects of operating system, network security, virus protection, and data backup. In 2018, before the arrival of the peak period of affairs, all heating company customers in all efficiency were inspected, And implemented the off-site backup strategy. The establishment of the inspection team also promoted and improved the inspection use cases of the center, and opened all functional inspections for key large-scale projects, making the system of toll software superior in function. During this period, Datong Thermal Power paid more than 20000 daily fees to operate very well.
The year of 2018 will come to an end in a twinkling of an eye. "Professionalization" is a slogan for all. There are a lot of qualitative changes, but the role of sudden changes is not much. We need to implement the three words of "specialization" in every operation step by step.
1、 With regard to the specialization of business in the shopping mall, we need to accurately position our products and efficiency to meet the growing needs of customers in heating business. It is well known that key customers need high-end performance, and we need an independent performance team to support them; Small customers expect to simply imitate the leading management methods of other peers, so that the products are simple and stable, and they don't want to pay too much for the characteristic efficiency. Therefore, at least for these two types of customers, we need to have corresponding forces and effectiveness.
2、 Our product solutions are professional. Our products are incubated in the continuous needs of customers. In essence, dealing with customers' questions is the foundation of our company's livelihood. However, in the process of practical operation, the method of being forced to respond to the needs of customers will lead to the repeated cost of the whole company's programs, research and development, inspection, implementation, practice, operation and maintenance, after-sales and other parts, which will eventually constitute the form of everyone tired of Tangsai. With more than ten years of experience in heating operation, we can say that we have the experience and ability to do some proactive product operations. We have so many reliable customers, so our products can actually carry out needs research and program research and development in advance, and take our products to customers for verification. The function of this method will be more systematic A complete and high-quality method is presented to customers. It is no longer the same as the early customers who accompanied us to improve the function of anti repetition in practical projects. This can save a lot of repeated costs and save the satisfaction of many customers.
3、 Professional project management. For so many years, the company has always been guided by products and efficiency. Its internal management focuses on product function and quality, and customer efficiency focuses on personal efficiency, which ultimately weakens the project management process. However, as the project planning becomes larger and larger, the degree of disorder becomes higher and higher, and the risk of business and development of the project intention becomes higher and higher during the implementation process, the next step of project process management should be further specialized, establish the criteria for project audit and bonus, and improve the criteria for project journey monument and key mission tracking.
4、 Professional after-sales performance, excellent software comes from perfect after-sales performance. With the opening of the company and the increase of customers, the importance of after-sales efficiency is becoming higher and higher. At present, the after-sales staff are in a good mood to treat customers. They also have the ability to deal with forced questions. The first question is that the overall plan and handling actions are short compared with each other. It includes actively improving and maintaining customer materials, systematically sorting out and summarizing customer questions, cultivating special after-sales talents in an organized and planned way, and taking a professional and essential step in handling and efficiency of customers throughout their life cycle.
5、 The specialization of R&D work requires the skill director to fully promote skill iteration, risk cleaning, scheme decoupling, skill management, and advance the stability, extensibility, and maintainability of product skills, so as to eliminate the repeated costs caused by skill doubts. Increase the skill training of new and old people, and improve the talents of all skilled personnel.
To sum up, we need to professionalize before sales, product plans, needs analysis, data relocation, plan research and development, equipment placement, safety operation and maintenance, on-site exercises, project handling, and after-sales efficiency, so as to make the collaboration and processes between organizations clearer. Under the general environment of clear disclosure, Through the efficient cooperation between teams, we can get the chance to make a living in the market.
In the field of heating operation informatization, we can see everywhere the shallow level of informatization practice and use, the short and sustainable iteration and improvement of software, the short consultation and characterization scheme in the project implementation process, and the short and timely after-sales efficiency after the software is launched. We are also faced with many difficulties in these areas and are unable to move forward. We have not been able to improve for many years. Although all the members of the company do their best and have high morale, there is still a long way to go before their ambition. Therefore, we should constantly reflect on which local areas can continue to improve and specialization is on the way!
