1、 Business charge management system
2.1 Common meter charge management system
Product Overview
The marketing management system is one of the cores of the informatization construction of gas enterprises. It is to realize the informatization management of the daily copying, collection and management of natural gas companies, realize the modernization of marketing management, manage the gas environment, improve the quality of gas meter reading service, ensure the accuracy, timeliness and gas fee recovery rate of meter reading, and reduce the supply and marketing gap, An important way to improve the economic and social benefits of gas supply enterprises.
Charging process of ordinary meter
System characteristics
1. Accurate accounting
To ensure the accuracy of each amount, day and month's receivable, received, deposited and deposited deduction. Red ink offset and cross month offset are supported.
2. Support multiple billing methods
The collection table, proportional fixed hybrid calculation, fixed amount, stepped unit price, minimum quantity pricing and other methods.
3. Support multiple charging modes
Toll hall charges, bank withholding and payment, bank collection, online payment, door-to-door charges, batch charges, support for fee splitting, monthly overcharging, monthly overcharging, and pre deposit.
4. Support multiple meter reading and entry
Manual meter reading input, meter reading machine meter reading input, remote meter reading interface input
5. Complete invoice receipt management
It supports multiple invoice versions, collecting, voiding, and returning management, automatically records invoice numbers for charging, and provides receipt printing, push receipt printing, and payment passbook printing.
6. Support large business volume and big data management
The system uses ORACLE database and tests the use of multiple big data users to optimize and ensure the stability and efficient processing of big data.
7. Gas consumption analysis
Automatic alarm for historical gas consumption and analysis of abnormal gas consumption.
8. Quantitative assessment
Automatic reports of meter reading rate, recovery rate, arrears recovery rate, etc
2.2 Relevant interfaces of business charge management system
2.2.1 IC card smart meter system
IC card user account opening and gas purchase process
In the application of IC card forms, customers have participated in a series of business processes such as purchase and value storage. Therefore, there is no continuous processing flow for the card business of the natural gas company. It is only an independent business scenario.
Customer related scenarios: account opening, account cancellation, account transfer, etc
Amount related scenarios: gas purchase, refund, etc
Scenarios related to meters: installing, disassembling, disabling, etc
Support IC card integration charging of multiple meter factories
2.2.2 Bank real-time payment system
• Public utility companies and banks use dedicated lines to ensure network security
• The communication gateway with dual network cards is used to isolate the external network and the internal network and protect the security of the internal database
• Router security settings bound with IP address and network card, IP address and port are used to ensure node equipment security and prevent illegal intrusion
• MAC verification is adopted for data message to ensure data integrity
• Data communication adopts DES encryption to ensure data transmission security
2.2.3 Meter reader system
The meter reading machine system means that the meter reading personnel take the meter reading machine to the site to receive the meter reading data, return to the business office to automatically transmit the data to the computer charging system, and complete the meter reading work.
The system supports multiple models of interfaces of Guangzhou Jiebao,
Support meter reading mode of bottom data
Visual information meter reading mode
Support meter reading and printing charges.
2.2.4 SMS payment system
SMS payment reminder for key users
SMS collection of users in arrears
Collection of large arrears
Other information sending
For example, self-service delivery of gas stop notice and gas use notice.
2、 Installation reporting management system
Overview of installation report
The application of users for gas installation is the beginning of external services of natural gas enterprises. The engineering management and data management of applying for new natural gas is traditionally manual management, relying on paper card records. There are certain difficulties in standardized management, query statistics and service commitment, and a slight carelessness will lead to job crimes. Therefore, standardization of operation and transparency of processes have always been an important part of gas supply enterprise management. The installation reporting work of users is directly related to the social image of enterprises and the standardized management of enterprises.
The "charging easy installation reporting management system" implements computer process management for the whole process of user installation reporting from the management of application, survey, approval, design, budget, construction, acceptance and other links. It has effectively improved the connection of each link and standardized the whole installation process. Rich graphics and reports enable managers to control all processes of all projects in a real-time and transparent manner. User role and authority configuration, process design changes can adapt to user management process reengineering.
As a part of customer service, the "charging easy installation management system" has data interfaces with other related systems. For example, the business charging system interface will automatically transfer its data to the business charging system to generate meter reading and billing information when the user reports for installation; The service hotline system interface provides convenience for users to inquire about the installation progress.
Installation application business process
System characteristics
Define the installation process as required
The installation reporting process is composed of plug-ins. The system can customize the approval process of installation reporting according to the requirements of different customer installation reporting businesses.
More user-friendly operation
The system provides a way to find people around things, so that users can find their own affairs more quickly. After logging in, operators can quickly obtain their own work without missing. The system organizes data display based on engineering process. Operators can fully understand the completion of each step of a project in one interface. The system also provides flow charts to more intuitively display the project status.
More flexible approval process
Meet the requirements of single household installation, community installation, engineering installation and other links. The reviewers shall review and approve according to the List of Engineering Materials, Construction Design Drawings, Budget Statement and the contract. One or more persons can be specified for approval, and single or batch approval is supported. Effectively control the time from reporting to installing the meter for ventilation.
Intuitive process progress chart
Graphically display the completion overview of each link, and the current process is highly displayed.
Seamless connection with business charges
After the installation reporting project is completed, new users will be imported into the revenue system. We provide flexible export interfaces to seamlessly connect with the business charging system, and are fully compatible with the business charging system of other manufacturers.
System function description
Application for installation
Installation application (single household, community), installation registration, engineering survey, installation application handling, department approval, company approval, prepayment, engineering installation, cost settlement, completion acceptance, user settlement, automatic filing, etc;
Fee collection
It is used for collection of initial installation fees, material fees, etc.
Statistical report
Charge details, installation, cost settlement, completion acceptance, user archiving, etc;
Report summary, application account, completion account, other business fees, etc;
Basic data
Unit price, gas meter nameplate, gas use nature, basic data, installation method, installation reporting method, application category, user nature, charging items, etc;
3、 WeChat call management system
Notification message: in order to further communicate and exchange with users, improve work efficiency, a notification reminder is sent.
Expense notice (the system will enter the gas volume, and the gas volume will automatically send a message to the user, such as water and gas fees.)
Arrearage notice (the gas company sends an arrearage message to the user in arrearage at an irregular time).
Other notifications such as gas stop and maintenance (the notification will be sent when the tap water is selected from the corresponding branch, district and community)
Gas fee withholding information.
self-service
Gas payment: when the user reads the meter, the system will notify the user through WeChat, and the user can pay the gas bill automatically.
Gas fee pre storage, user self-service gas fee pre storage.
Payment record query
The customer left a message.
4、 Gas user household security inspection system
System features:
Support census security check and sporadic security check Scientific and standardized security check template definition Use smart phones to implement security check items and upload photos of security check items Closed loop problem work order processing Statistical analysis of security check work, problem processing, security check performance
System functions:
1. Plan formulation and download
2. Security inspection of household items (items include cookers, rubber hoses, water heaters, alarms, pipelines, natural gas meters, etc.).
3. Data upload and hidden danger report (including text and pictures)
4. Statistical report, statistical analysis and other functions
