Industry background
At present, heating enterprises generally have the following current situations: confused customer data, changes in heat use status and area, unclear accounts receivable, inaccurate financial reconciliation, flexible policies and regulations, etc; In charge management, it is generally in the status of manual and semi-automatic bookkeeping; In terms of interaction with customers, there are only inefficient and low return original means such as phone calls and door-to-door stickers; In terms of process approval and department cooperation, it is still in the paper office mode of making phone calls or signing and circulating bills. The management process is not standardized, which has inadvertently seriously consumed the internal energy of heating enterprises, affected customer convenience and satisfaction, and greatly increased the heating operation costs and the difficulty of charging customers.
Systematically summarized the informatization demand of heating charge for heating enterprises in northern provinces and cities, and created a complete set of one-stop solution for heating charge management for heating enterprises.
Product Introduction
The Heating Charge Management System has carefully designed the actual business of the relevant departments of heating enterprise charge. The system has the authority of paying users, charge managers (accountants), and senior managers, and has been granted different operation authority and scope. Ensure that payment users can simply query payment, customer information and status; The charging supervisor (accountant) can supervise the charging work simply and effectively, and make the charging data clear and orderly, and can retrieve any desired data and statements at any time; The senior management can grasp the statistical statements of the progress of charges and the overdue receipts. Let heating enterprises completely say goodbye to the situation that charging work is difficult to monitor, easy to be confused, and charging data is inaccurate and difficult to statistics; Let the charge supervisor, financial supervisor, and toll collector completely free from the massive data, and easily handle the charge management work
Online payment
The Heating Charge Management System provides customers with online payment services through cooperation with third-party payment or banks. Heating enterprises can set up professional company websites to provide customers with online heating fee inquiry and online payment services. It covers the current new heating charging policies and demands of heating enterprises in all provinces and cities across the country. In the web design, it really achieves freshness, elegance and simple operation.
Compared with the client charging platform, the online payment system has incomparable advantages in installation and deployment, security, upgrade and maintenance, system expansion, equipment bandwidth, subsequent investment, software learning and promotion costs, etc. Without installing any software, charge management can be carried out by using IE browser. The future expansion of the enterprise no longer needs to invest more information funds. The system training and later promotion are also very simple, and the management mode becomes replicable. The great advantages of online payment system are as follows:
usability
Any time, anywhere, any operating system, as long as you can use the browser to access the Internet, you can normally use the online charging system. When more users join, you can quickly pay by setting up an account. Middleware software is used to build the server. Database, application server, page hierarchical design, thousands of users online at the same time also have outstanding performance.
Low maintenance
The software does not need a special client installation program. Almost all work such as the development and maintenance of the online payment platform is also concentrated on the server side. When an enterprise upgrades its network applications, it only needs to update the software on the server side.
stability
To make work more efficient, query, charge and report can be completed instantly. As the person in charge of enterprise heating informatization, he will certainly expect to seek a set of cost-effective heating charging software, "do more with less money" - use less hardware, less network bandwidth, and shorter time input to obtain high-quality services.
Product function introduction
Installment payment
Any multiple installment payment is supported, and the historical payment record is clear.
Advance payment discount
It supports preferential preset. When charging, the discount will be calculated automatically according to the payment date.
Reduction and allowance
It supports deduction and allowance under special circumstances. When charging, the amount is automatically calculated according to the preset reason and formula.
Unit price adjustment
Unit price adjustment is supported at any time, and the system automatically refreshes the amount and status of arrears.
Heat stoppage and overdue payment
It supports the collection of heat stop basic fee, and can calculate the late fee according to the set time.
Heating change
The amount in arrears can be automatically refreshed when stopping, forced stopping, reheating, patching, and area changes.
Amount precision
The amount precision settings supported include rounding, corner rounding, rounding to corner, and rounding to corner.
Measurement charge
The expansion supports two composite charging modes of area and heat metering.
Cost correction
The charging supervisor can easily correct the data problems left by the customer's history.
Annual management
The charge data management is carried out according to the charge year, and the changes of customers, area, heat use status, aging and other changes in each year will not affect each other. There are many data without confusion. The data between each heating station is independent and does not affect each other. Each sub heating station can only view the data belonging to its own station (all data such as community, customer, charge record, area change record, etc.), and the master station can view the data of all heating stations.
Jurisdiction allocation
It provides the setting of toll collector's jurisdiction area, which can flexibly delimit the customer range, and make statistics on the number, area, and amount of customers within the customer range, and allocate a certain number of customers to toll collectors
Software permission management
The background strictly sets the functions that can be used or browsed by each identity, such as discount, allowance, credit exemption, and key rule formulation must be authorized by the administrator.
Detailed logging
All changes involving key information such as customers, fees, and areas are recorded in a detailed log.
The software presetting function can preset the current charging year, unit price, basic heat stop fee, customer type, prepayment discount rate, fee increase/decrease category, and change reason, which will be automatically calculated and processed when charging
