1、 Business charge management system
2.1 Common meter charging system
Product Overview
The marketing management system is one of the cores of the informatization construction of water enterprises. It is to realize the informatization management of the daily reading, collection and management of tap water, realize the modernization of marketing management, manage the water meter environment, improve the service quality of water meter reading, ensure the accuracy, timeliness and water fee recovery rate of meter reading, and reduce the supply and marketing gap, An important way to improve the economic and social benefits of water enterprises.
Charging process of ordinary meter
System characteristics
1. Accurate accounting
To ensure the accuracy of each amount, day and month's receivable, received, deposited and deposited deduction. Red ink offset and cross month offset are supported.
2. Support multiple billing methods
The collection table, proportional fixed hybrid calculation, fixed amount, stepped unit price, minimum quantity pricing and other methods.
3. Support multiple charging modes
Toll hall charges, bank withholding and payment, bank collection, online payment, door-to-door charges, batch charges, support for fee splitting, monthly overcharging, monthly overcharging, and pre deposit.
4. Support multiple meter reading and entry
Manual meter reading input, meter reading machine meter reading input, remote meter reading interface input
5. Complete invoice receipt management
It supports multiple invoice versions, collecting, voiding, and returning management, automatically records invoice numbers for charging, and provides receipt printing, push receipt printing, and payment passbook printing.
6. Support large business volume and big data management
The system uses ORACLE database and tests the use of multiple big data users to optimize and ensure the stability and efficient processing of big data.
7. Water analysis
Automatic alarm for historical water consumption and analysis of abnormal water consumption.
8. Quantitative assessment
Automatic reports of meter reading rate, recovery rate, arrears recovery rate, etc
system function
2.2 Relevant interfaces of business charge management system
2.2.1 IC card smart meter interface system
IC card user account opening and water purchase process
In the application of IC card forms, customers have participated in a series of business processes such as purchase and value storage. Therefore, there is no continuous processing flow for the card business of the natural gas company. It is only an independent business scenario.
Customer related scenarios: account opening, account cancellation, account transfer, etc
Amount related scenarios: gas purchase, refund, etc
Scenarios related to meters: installing, disassembling, disabling, etc
Support IC card integration charging of multiple meter factories
2.2.2 Meter reader system
The meter reading machine system means that the meter reading personnel take the meter reading machine to the site to receive the meter reading data, return to the business office to automatically transmit the data to the computer charging system, and complete the meter reading work.
The system supports multiple models of interfaces of Guangzhou Jiebao,
Support meter reading mode of bottom data
Visual information meter reading mode
Support meter reading and printing charges.
2.2.3 Bank real-time payment system
• Public utility companies and banks use dedicated lines to ensure network security
• The communication gateway with dual network cards is used to isolate the external network and the internal network and protect the security of the internal database
• Router security settings bound with IP address and network card, IP address and port are used to ensure node equipment security and prevent illegal intrusion
• MAC verification is adopted for data message to ensure data integrity
• Data communication adopts DES encryption to ensure data transmission security
2、 Installation reporting management system
Overview of installation report
The user's application for water supply is the beginning of the external service of the water supply enterprise. The project management and data management of applying for newly installed tap water are traditionally manual management, relying on paper card records. There are certain difficulties in standardized management, query statistics and service commitment, and a slight carelessness will lead to job crimes. Therefore, standardization of operation and transparency of processes have always been an important part of the management of tap water enterprises. The installation reporting work of users is directly related to the social image of enterprises and the standardized management of enterprises.
The "charging easy installation reporting management system" implements computer process management for the whole process of user installation reporting from the management of application, survey, approval, design, budget, construction, acceptance and other links. It has effectively improved the connection of each link and standardized the whole installation process. Rich graphics and reports enable managers to control all processes of all projects in a real-time and transparent manner. User role and authority configuration, process design changes can adapt to user management process reengineering.
As a part of customer service, the "charging easy installation management system" has data interfaces with other related systems. For example, the business charging system interface will automatically transfer its data to the business charging system to generate meter reading and billing information when the user reports for installation; The service hotline system interface provides convenience for users to inquire about the installation progress.
Installation application business process
System characteristics
Define the installation process as required
The installation reporting process is composed of plug-ins. The system can customize the approval process of installation reporting according to the requirements of different customer installation reporting businesses.
More user-friendly operation
The system provides a way to find people around things, so that users can find their own affairs more quickly. After logging in, operators can quickly obtain their own work without missing. The system organizes data display based on engineering process. Operators can fully understand the completion of each step of a project in one interface. The system also provides flow charts to more intuitively display the project status.
More flexible approval process
Meet the requirements of single household installation, community installation, engineering installation and other links. The reviewers shall review and approve according to the List of Engineering Materials, Construction Design Drawings, Budget Statement and the contract. One or more persons can be specified for approval, and single or batch approval is supported. Effectively control the time from loading to water supply.
Intuitive process progress chart
Graphically display the completion overview of each link, and the current process is highly displayed.
Seamless connection with business charges
After the installation reporting project is completed, new users will be imported into the revenue system. We provide flexible export interfaces to seamlessly connect with the business charging system.
System function description
Application for installation
Installation application (single household, community), installation registration, engineering survey, installation application handling, department approval, company approval, prepayment, engineering installation, cost settlement, completion acceptance, user settlement, automatic filing, etc;
Fee collection
It is used for collection of initial installation fees, material fees, etc.
Statistical report
Charge details, installation, cost settlement, completion acceptance, user archiving, etc;
Report summary, application account, completion account, other business fees, etc;
Basic data
Unit price, water meter nameplate, water use nature, basic data, installation method, installation reporting method, application category, user nature, charging items, etc
3、 SMS call system
• SMS payment reminder for key users
• SMS collection of users in arrears
• Collection of large arrears
• Send other information
• For example, self-service delivery of water cut-off notice, water use notice, etc.
4、 WeChat payment system
1、 Notification message: in order to further communicate and exchange with users, improve work efficiency, a notification reminder is sent.
1. Expense notice (the system will enter the water quantity, and the gas quantity will automatically send a message to the user about the water quantity, water fee and other information.)
2. Arrearage notice (the water supply company sends an arrearage message to the user in arrearage at an irregular time).
3. Other notifications such as water supply cut-off and maintenance (the notification will be issued when the tap water is selected from the corresponding branch, district and community)
4. Water fee withholding information.
2、 Self service
1. Water fee payment. After the user reads the meter, the system will notify the user directly through WeChat, and the user can pay the water fee by himself.
2. Water fee pre storage, user self-service water fee pre storage.
3. Payment record query
4. The customer left a message.
