Understand the informatization construction of business charge management of water supply enterprises

The external window service of urban public utilities (especially water, electricity, gas and heat) is the basic and necessary service of every city. The quality of service can directly affect the image of the city and even the vitality of the social economy. The external window service of urban public utilities is open to thousands of households in the city and has important characteristics such as universality, diversity, continuity, openness, accuracy, timeliness and convenience. It has become an inevitable trend for the development of urban public utilities to provide citizens with good, economical and effective services, develop and apply an integrated MIS system in the business hall, and provide citizens with three-dimensional services such as consultation, complaint, repair and payment anytime and anywhere.

At present, urban public utilities in the developed coastal areas of China have established business charging MIS systems, which generally take the billing system as the core to realize the counter charging and inquiry services in the business hall, and also provide touch screens to allow users to freely inquire about personal consumption and payment. This MIS system is convenient for users and counter staff in business hall to a certain extent, but the effect is limited. It is mainly reflected in the following aspects:

Due to the continuous expansion of the urban area, it is not convenient for users to pay fees, so they have to increase business outlets, increasing the burden on enterprises;

Due to the limitation of time and place for payment and inquiry, the capital withdrawal of enterprises lags behind, affecting the operation of enterprises.

A good way to solve the above problems is to establish a 24-hour computer voice hotline, call customer service system, web query, touch screen, etc. with the billing system as the core

The system is a comprehensive MIS system of the business hall, which integrates bank withholding and payment of utilities, mobile phone short message service, voice inquiry service and other services.