Is heating charging laborious? The charging system saves effort!

Heating charge is the main source of economic income for heating enterprises. High quality heating services for heat users and stable operation of internal heating facilities of heating enterprises are all based on this economic source.

With the continuous promotion of China's heating system reform, the current welfare heating mechanism will gradually transition to a charging mechanism jointly undertaken by the state, enterprises, units and individuals. The reform of the heating industry is also a reform of the charging system and charging methods. Haixin Information responds to the times and customizes the "heat charging management information system" for heat enterprises. It summarizes the successful development and implementation experience of the charging business of hundreds of heat supply enterprises across the country. Especially for the existing common problems in the charging business, it has significant advantages in stability, security, maintainability, and scalability.

1、 At present, the problems of heat supply enterprises in terms of heating charge are as follows:

The number of customer information is huge, and the difficulty of data retrieval is high;

The thermal state and area change frequently, and the management is difficult;

The phenomenon of losing customers, losing area and missing collection still exists, leading to low charging rate;

The charge management is still in the status of manual and semi-automatic bookkeeping;

The original means of low efficiency and low return, such as telephone, door-to-door posting of notice, and manual filling in of bills, are widely used;

The management process is not standardized, and still adopts the methods of process approval and department collaboration such as telephone call or paper signature circulation;

The data of overdue, receivable, received and overdue is unclear, and the financial reconciliation is inaccurate.

2、 Implementation function of "heating charge management information system"

1. User management: user management is the management function of the hot user account and the basis of the whole customer service process. All the heat charge collection business, switch business and hot user service processes are carried out around the hot user. The thermal user account consists of user basic information, area information and management information. For heating companies, heat users are first of all a management and assessment category, consisting of heating companies ->heating stations ->toll collectors; In addition, hot users also have their own jurisdiction attribute, which is composed of heat exchange station ->community ->building. The management relationship of users is displayed in tree structure and graphical form.

2. A/R management: A/R management is the process of generating A/R for each hot user according to user area data and user type after the start of the charging period, as the basis for charging, and performing various processing on A/R. The specific operations include: A/R account, area change, payment category change, reduction, suspension, network withdrawal and supply suspension.

3. Bill management: heating enterprises should issue invoices or receipts to users in the process of heating charge.

Generally, there are two ways to use receipts or invoices: one is that heating enterprises only issue invoices to users; The second is that heating enterprises only issue receipts to users in the daily charging process. If users need them, they can use receipts to change invoices.

When heat supply enterprises manage bills, some adopt the management method of summarizing and returning the bill bottom copy of the previous month to the bill management department at the beginning of the month. In this management mode, if the user replaces the invoice or the original bill with the receipt of the previous month, a red bill must be issued, the original bill must be offset, and a positive bill must be issued to the user. The system uses "return status" to indicate this usage, including "returned" and "not returned".

4. Charging management: charging management is the core content of heating enterprise charging business, and most of the daily work of system users is centered on charging management.

The charging and related processing for a single user uses multiple functions, which are called heating charging in the system. Most of the operator's sit in business uses this function.

5. Switch bolt: switch bolt management is a part of production and operation business and is closely related to customer service business. The closing of hydrant mainly refers to the valve closing operation for household users and the pipe disconnection operation for non household users, while the opening of hydrant is the opposite. There are two sources of the switch command: one is automatically issued during the charging business processing; Second, due to special requirements, it is released manually. This usually requires a process approval process.

6. Audit management: audit is the supervision, inspection and management of private connection, stealing, area increase and decrease, user change and other businesses. Register and report the problems found, submit the business department to change the system information, and track whether the system information is modified in time, and whether the corresponding fines and heat charges have been paid.

In addition, the "heating charge management information system" supports tax control interface, bank payment, smart all-in-one card, query statistics, Alipay payment and other optional components, enabling heat enterprises to flexibly implement charge management business.