Seven problems should be paid attention to in heat charge of "receivable management"

Charging is the main source of economic income for heating enterprises. Good heating services for heat users and smooth operation of internal heating facilities of heating enterprises are based on this economic source.

A/R management is the process of generating A/R for each hot user according to user area data and user type after the billing cycle starts, which serves as the basis for billing, and processing A/R.

Charging standard

When enterprises collect heat charges, they usually have many standards, such as residents, public buildings, garages, heat metering, etc., Moreover, each standard may be subject to different national policies, and there are different standards in different charging periods. In this case, the system adopts a flexible setting mode.

First, maintain the expense category and fill all the expense categories of the enterprise into the system. Then, set the charging standard according to the charging cycle. Each charging cycle sets a set of prices for all payment categories, and the charging standards include heating date, charging date, penalty ratio, heat loss ratio, heat metering formula and the price of each charging category.

Accounts receivable

Before charging in each heating period, the system will generate accounts receivable of each heating user according to the user area information and the charging standard in the current charging period. Accounts receivable contain a lot of data, such as unpaid fees, late fees, concessions, subsidies, etc., It involves many types of business.

Annual initialization

The A/R information of the current year is generated in batch according to the A/R year entered by the user.

The calculation formula of A/R is: area heating fee=charged area * area unit price.

The area fee is charged from the user information. The area unit price is the area unit price of the corresponding user type defined in the charging standard.

Users who stop or force stop generally inherit the status of the previous year. The calculation method is slightly different according to the heating status in the user information.

Area change

There are generally two cases of area change.

First, hot users should go to the customer service department with the property certificate and other materials. The customer service department should scan the materials and adjust the area in the system; order

Second, the newly developed users make errors in batch entering basic data, which generally requires batch processing. Area change can change the area of previous years, but only the area in accounts receivable can be modified.

Only when the region of the current year changes, the region in accounts receivable and the region in user information will be modified at the same time.

Change of payment category

There may be many changes if residents become public buildings. It may be that the user changes the type of heat consumption without authorization during the inspection, or the use type of the whole building changes. After the payment category is changed, the planned A/R, actual A/R and A/R liquidated damages need to be recalculated.

Mitigation/cancellation

There are usually two common types of relief. One is that the temperature in the user's home is not up to the standard for a period of time; the other is that due to national policies and other reasons, the receivable fees of some heat users are less collected.

After the deduction is implemented, the system will automatically adjust the receivable fees and display the deduction amount in the charge interface. Pressure relief operation can be approved as required.

Deal with arrears

Before the charging system goes online, the historical arrears information of the enterprise may be stored in other system databases or Excel. This part of arrears data should be imported into the charging system. The system supports template import, single addition, deletion and modification of debt data.