Gas charging system Summary of on-site survey methods for software sharing heating charge

There are some opportunities to communicate with customers face to face on the spot recently. For me, who doesn't travel often, it is both nervous and exciting. Communication with customers always allows me to broaden my mind and understand the differences between different regions. Through a deeper understanding of demand, I also found that my understanding of the heating industry has a lot to learn from customers. There is no end to learning. With the increase of understanding, you will find that you should face each demand with a more modest attitude. It may not be easy to implement this requirement, or it may be unreasonable, but I believe that every requirement has its own reasons and stories behind it. When you open the veil to see them clearly, you will find that they are not what you first imagined. It not only broadens your horizon, but also makes your business knowledge more solid.

With the arrival of our business peak season, there are many things to communicate on the project. I communicate a lot with many friends who often have to face customers. In the process of communicating with them, I found that the young partners who just started work would be timid when facing customers, and would not dare to communicate with them more. When the customer described a relatively complex business, he was suddenly confused by the customer's question and did not know how to answer the phone. For some friends who have some work experience, they are calm when facing customers, but sometimes they miss some problems or fail to communicate clearly in complex scenarios. In fact, everyone, whether experienced or new, will encounter the situation. So when we encounter this situation, is it just a matter of letting nature take its course and muddling along? Do we have a guide that can guide us how to do so that everyone can face these situations calmly? Of course, the method is always more difficult than the difficulty. There are some bad experiences, people will grow up. Combined with my own experience, I put forward some ideas to let us face some situations, at least to make ourselves less confused. In this process, we should practice more and try more. Only through practice can we gain real knowledge.

1、 Preliminary preparation

This link is easy to be ignored. Many newcomers don't know what to prepare for once they take over this part of work. What should I prepare? Many experienced personnel naturally think that they are experienced and can cope with all kinds of situations without preparation at all. What happens frequently when they are completely unprepared or inadequately prepared? According to my experience, experienced personnel should make more preparations to provide customers with high-quality services from a more professional perspective, which is what customers need. For newcomers, preparation is to let them face customers more calmly. At least they can have common topics and stories to chat with customers. Some preparations can be made from the following aspects:

1. Know the products you are responsible for.

This is very important. I always think that sales personnel and R&D personnel; D Personnel, on-site implementation personnel and after-sales service personnel should have a deep understanding of our products. Only when we have a good understanding of the products can we better match the functions that are more suitable for customers and provide customers with more reasonable suggestions and services. There are many resources in the company. If you don't know anything, ask people in the company and ask more people. It is not shameful to ask others for advice, but it is a manifestation of studious. Some contents are complicated. If you can't remember, find a separate document to record. If you have time, you can take it out and look at it several times to remember something you didn't know before.