background
"After a long period of separation, there will be a long period of cooperation ", this sentence is also very applicable in the heating industry. During the period of large-scale urbanization, there are huge challenges in engineering, capital, management, talent and other aspects, so each heating enterprise can expand the heating site more flexibly and effectively by dividing the land into different regions. However, as the country moves from extensive to refined development, and the heating business in different regions has a lot of similarities Some large heating enterprises with strong capital and advanced management ideas have begun to expand everywhere.
At present, many powerful heating group enterprises have been born in China, among which one group enterprise just merged some local small and medium-sized heating enterprises, with centralized areas and similar management, and relatively simple group management and control; Another type of group enterprise is to expand its business to all parts of the country, which is far away and has different heating management and policy regulations, leading to great challenges in group management and control. In any case, the group headquarters should be able to keep abreast of the situation of each branch at any time to achieve "decentralized operation and centralized management". As a professional supplier of heating customer service software, Toll Ease Software has developed a group version of heating charge management system for group heating enterprises. The group's management and control needs to pay attention to several aspects:
Unified planning and coding of user numbers of all subsidiaries;
Decentralized entry and unified supervision of various charging channels and funds;
Decentralized docking and unified supervision of receipts, general tickets and electric tickets in various regions;
Unified management of organizational structure and authority roles at all levels, and formulation of work approval process at all levels;
Data hierarchical filtering control;
Differentiation support of basic data and cost data of heat users;
Support for local heating policies, regulations and billing strategies;
Multi system docking at all levels;
Group big data integration and analysis, horizontal comparison and assessment of various data of subordinate heating companies.
management objectives
The toll management system of the non local group version is designed and developed for the cross regional group heating enterprises, and builds a comprehensive information platform around customer, area and cost management. It supports different management modes of multiple locations and multiple subsidiaries to achieve strict separation of data between subsidiaries, while the group headquarters can supervise and review subsidiaries, and achieve the integration of all business data, solving the problems of repeated investment and data sharing of group companies.
According to the needs of local policies, the subsidiaries in each region independently improve the customer's heat use files, clarify the heating area and status, open up multiple service channels such as WeChat, Alipay, banks, counters, and so on, and internally link with finance and offline mobile terminal switch, inspection, debt clearing and other work to achieve business collaboration among all departments. Data between different subsidiaries will not interfere with each other, so as to realize orderly business development of each subsidiary. The head office of the group can supervise the management of expenses, inspections and other work of subsidiaries in real time, and deal with and correct the abnormalities of subsidiaries in a timely manner. Integrating heating big data provides decision-making basis for heating production, and finally achieves the goal of "decentralized operation and centralized management", realizing agile group organization and operation.
Solution
Self management requirements at all levels
The Group is not responsible for everything, but helps its subsidiaries to clarify the management norms and processes. The remaining specific business activities are carried out by the subsidiaries themselves. In addition to managing their own organizational structure, personnel and processes, subsidiaries also need to establish a number of personalized management models: 1 It includes the basic information of the respective maintenance community, heat source, heat exchange station, basic category, etc; 2. The heating policies in different regions are different, and each subsidiary needs to maintain its own corresponding billing strategy; 3. Each subsidiary can use different methods of issuing bills, including self printed receipt invoices, tax controlled invoices, tax controlled electronic tickets, etc.
Business approval management
Each subsidiary can independently configure business processes, such as exemption approval, suspension approval, forced suspension approval, area adjustment approval, reheat approval, network access approval, etc. The process supports hierarchical approval of subsidiaries and groups.
statistical analysis
Personnel at all levels can only browse and operate the data range of this level; Group headquarters can view real-time business data and operation data of all subsidiaries in real time for comparison and assessment; Provide rich reports and charts to show the overall operating data of each subsidiary and group, and integrate big data analysis by integrating customer service, production and other system data.
System docking
By interfacing with the group's customer service system, NC financial system, production system, engineering project system and other systems, an integrated information platform for group operation, customer service and production collaboration is realized.
Electronic channel
It can create a unified electronic channel entrance for the group, including WeChat public platform, WeChat life payment, Alipay, website payment, user APP, etc., and further enhance the brand image and popularity of the group through the unified entrance.
Bank collection
Connect with each bank in the region where each subsidiary is located to realize bank collection. Each subsidiary can set the collection rules independently.
Scheme advantages
There are a few group heating enterprises and more than a dozen subsidiaries. The original investment in many sets of software and hardware systems only needs to focus on the construction of a platform, which greatly saves the early construction costs and later maintenance costs.
The group management and control platform is equivalent to that the data of the group and all subsidiaries are managed together, eliminating information islands, improving the timeliness of information sharing, and reducing management costs.
The group management and control platform unifies the management process and specifications of the whole group, eliminates the hidden dangers of self governance, eliminates operational loopholes, and ends the management confusion.
After the group management and control platform unifies the system and data, it is easier to connect with external OA, finance, production, measurement, banking and other systems.
The group management and control platform is more conducive to making some unified planning on middleware, such as message queue, bank collection, micro service, etc., to achieve the reliability and scalability of the platform.
The group management and control platform can really help the group to merge and acquire local heating enterprises, achieve rapid online, and charge fees as soon as possible.
