There have been two articles in front that have explained the road of specialization of toll software companies and heating management software. We will go further to discuss how to take the road of specialization for a specific software product, Heating Charge Management System.
Since 2006, when we started heating charge business, we have contacted and accumulated the operation and management needs of hundreds of heating enterprises, carefully studied the charge software of almost all peers, and also contacted and learned about various heating network automation manufacturers in the field of heating during the implementation of the project. Therefore, we can not be said to be heating professionals, But it has also dug three feet into the field of management of business fees. But why is it so difficult to do heating management software? I think the main reason is that the industry itself is lack of norms and standards, and cannot be quantified as water and electricity. Heating regulations are basically one policy for one city, and cities interpret and implement similar policies and regulations differently. Without standardization, the projects have become customized and the customers have become experimental fields without specialization. The charging software is carrying the banner of standardization and specialization of heating management software in such a difficult situation.
We describe the standardization and specialization of the heating charge management system from the aspects of product definition, product matching, performance indicators, product quality, product boundary, implementation content, after-sales service and data migration.
Product definition
The root of the survival and development of the company and its products is to meet the needs of the heating enterprises. Therefore, first of all, we need to understand what the Heating Charge Management System contains, what functions we can provide to customers, and what demands we can solve for customers.
The product definition of Heating Charge Management System by Toll Ease Software is as follows: with the help of Internet technology, a comprehensive information platform focusing on customer, area and cost management is built for heating enterprises. Improve customer heat use files, clarify heating area and status, open up multiple service channels such as WeChat, Alipay, bank and counter, provide convenient payment and business processing channels, internally link finance and offline mobile terminal switch, inspection, debt clearing and other work, realize business collaboration of all departments, and summarize heating big data to provide decision-making support for production and operation.
Necessary functions: network access management, customer management, charge management, bill management, audit management, debt clearing management, heat metering charge, switch bolt, chart report.
Extended functions: process approval, bank collection, SMS platform, WeChat official account, Alipay, smart POS, mobile APP.
Special scenarios: steam charge, hot water charge, property collection.
Product matching definition
In order to better play the role of Heating Charge Management System, heating enterprises can generally configure the following equipment:
High speed camera: keep the customer's ID card, heat stop agreement and photos of property right certificate at the business window in time.
Voice announcer: It is convenient to prompt customers to check the amount through electronic display and voice broadcast in the window, so as to improve the payment experience and efficiency.
SMS: take the initiative to push information to customers, such as pressure testing, overdue payment, failure shutdown, etc.
All in one card: It is convenient for customers to get a card from the bank and pay fees, and it is convenient for customers to handle inquiry, payment, suspension and reheat businesses through self-service channels.
Self service payment machine: It is convenient for customers to complete multiple business processing by themselves in the busy season when there is a long queue or when the business hall is off duty.
performance index
The performance index is also a key element of the charging software as the scale of heating enterprises increases and the number of years of operation increases. Especially, the seasonal characteristics of the heating industry are obvious. The charging period of many heating enterprises is very short. In many cities, the heating enterprises need to handle thousands or even tens of thousands of charging businesses in a day at the peak, plus access to the network, shutdown reporting, reheating, switch plug Query and other comprehensive services, the business system has a heavy load. Many charging business halls have long queues in the busy season. In this case, if the software performance and stability have problems, it is easy to have small group events. Therefore, Toll Ease Software has also made some definitions on the performance indicators of the Heating Charge Management System (200000 households, system response requirements under the condition of ordinary desktop solid state disk):
General page query operation: 0.2 seconds.
Charging business operation: 2 seconds (query/charging/refund/shopping cart/stop reporting/reduction/invoicing, etc.).
General report query: 6 seconds.
Complex report query: 15 seconds.
Special report and batch operation: set up requirements according to the actual situation.
product quality
The functions and performance of the Heating Charge Management System are visible, but the invisible and intangible quality assurance is actually what heating enterprises need to pay attention to. The charging software collectively refers to the content to ensure the sustainable and stable operation of the software as quality, and the uninterrupted operation needs to reach 99.9%. The standard configuration of the charging software Heating Charging Management System is as follows:
Product supporting materials: white paper, user guide, user manual, online exam, letter of authorization, training video, trial system.
Product security standards: first time (online operation environment check, account password specification), daily (local backup, remote backup), weekly (antivirus), monthly (operating system patch, security password check), irregular (web container vulnerability).
Easy to charge software ensures the stable operation of the system from all aspects of product design, research and development, testing, deployment, operation and maintenance, and the data is safe and reliable.
Implementation boundary
In order to better deliver the results on time and with quality, the implementation work must be carried out according to the customer needs and contract agreements in the early stage. The charging software has set a boundary for the implementation work, which helps our engineers and customers reach an agreement faster and build trust.
Training arrangement: a large-scale centralized training for 1-2 days, providing documents, videos and examinations; Follow up targeted training and coaching.
Data migration: the primary data migration is completed by the toll collector under the guidance of Excel provided by the toll collection software; Advanced data migration is led by charging software, and finally verified by heating enterprises;
WeChat public account operation: Toll Ease software is responsible for business docking, such as query, payment, repair and suspension; The heating enterprise arranges special personnel to be responsible for the backstage operation, mainly including customer messages and news release.
Data confidentiality: Toll Ease Software guarantees not to disclose Party A's data to three party organizations or individuals without Party A's authorization.
Fault recovery: If the system cannot be used due to virus or other reasons, the system recovery shall be carried out, and the recovery data shall be subject to the new data available. Repair services do not include network environment processing, server operating system reinstallation, computer maintenance and other operations unrelated to business systems.
