Discussion on informatization construction of business charging management in water supply enterprises

The external window service of urban public utilities (especially water, electricity, gas and heat) is the basic and necessary service of every city. The service quality directly affects the image of the city and even the socio-economic vitality. The external window service of urban public utilities is open to thousands of households in the city, and has such important characteristics as universality, diversity, continuity, openness, accuracy, timeliness and convenience. It has become an inevitable trend for the development of urban public utilities to provide high-quality, economical and efficient services to the public, develop and apply the comprehensive MIS system of the business hall, and provide three-dimensional services such as consultation, complaint, repair and even payment to the public at any time and anywhere.

At present, urban utilities in developed coastal areas in China have established business charging MIS systems, which generally take the billing system as the core to realize counter charging and query services in business halls, and also provide touch screens for users to freely view their personal use and payment status. The management information system has facilitated the users and counter staff of the business hall to a certain extent, but its functions are limited. It is mainly reflected in the following aspects:

Due to the continuous expansion of urban area, users have to increase business outlets and increase the burden on enterprises;

Because the business sites are scattered, the data of each business site cannot be shared without a WAN. Users need to pay at the designated business site, which increases the round-trip time of users.

In fact, it also increases the public cost of society, resulting in waste of resources.

Due to the limitation of time and place of payment and inquiry, the enterprise's recovery of funds is lagging behind, which affects the enterprise's operation.

A good way to solve the above problems is to establish a 24-hour computer voice duty hotline with the billing system as the core, call center customer service system, web page query, touch screen, etc

As a means, the system is a comprehensive business hall MIS system combined with the bank's collection and payment of utility fees, mobile phone short message service and voice station inquiry service.