Why choose Heating charge system Software

At the commissioning stage of the initial stage of heat supply every year, the number of repair calls rises one after another, the number of repair orders is overwhelming, and there are many duplicate reminders, and the operator is overwhelmed.

The operator shall be recruited or seconded in advance in each heating season, and the heating policy training, telephone etiquette training and software system training shall be conducted two weeks in advance. Timely distribute the operation failure and notice announcement to the attendant and maintenance station. Pay regular attention to the severely damaged areas and the distribution of maintenance personnel shown on the map. Work out the schedule for busy and idle heating seasons. Colleagues can flexibly arrange meals and shifts according to the weather conditions and telephone calls.

Log in to the computer after work, and the phone is displayed as idle, indicating that the agent is ready to answer the repair call. When the phone rings, the computer will automatically pop up the hot user information, and the first time you can see the historical repair information, arrears and suspension reports.

For common problems such as water leakage and non heat, it is not necessary to hit the keyboard and click to select. In case of repeated calls from hot users, patiently explain that colleagues use the mouse to click the emergency button. One agent can answer 300 calls a day in peak hours

After registering the problem, the information will be delivered to the maintenance station in the community in real time.

Field maintenance personnel can also see information synchronously on their mobile phones. On site reception at the maintenance station. Usually people who come here call for repairs several times, but they still haven't solved the problem. Explain and record the problem patiently. Common people reflect common heating problems and directly input information to arrange specific maintenance personnel. In case of failure in maintenance for many times or problem in the attitude of the on-site maintenance personnel, another person can be assigned to deal with it.

Pay attention to the computer ringing and pop-up messages at any time. The incoming message represents that the customer service center has issued a new problem to confirm whether there is an emergency that needs to be handled.

In the office or maintenance site, pay attention to collect vibration and message alerts at any time, and receive the repair problem at the first time.

Check the repair order you are responsible for through your mobile phone, and take the appropriate tools to the site according to the distance, urgency and type of problem. In case of insufficient manpower or tools during maintenance, call the nearest maintainer directly on the mobile terminal to help.

Take photos before and after the heat supply maintenance, ask the heat user to sign on the mobile phone after finishing the work, and complete the reply on site. After repairing one house, check whether there are other heating problems nearby, and hurry to the next house. When busy, 60 houses can be repaired in one day

Managers can monitor the position and task volume of maintenance personnel through mobile phones, and timely allocate the backlog of work.

In the aspect of Internet+heating, through the call center, customer service system and mobile terminal, the offline and online can be connected, so that the agent, offline maintenance personnel and management personnel can truly be integrated. The repair report information is issued in real time, the maintenance personnel track, the maintenance results are fed back in real time, and the announcement information is pushed in real time. Reasonably allocate seats and maintenance personnel, and scientifically allocate tasks. It can be called back through recording, and the process can be traced , dispatch, repair, return visit and nodes are well documented. Improve the efficiency of agents by more than 50%, significantly improve the working environment of agents, and directly improve the satisfaction of hot users in communication links.