Due to historical reasons, in many provinces and cities, such as Shandong, Shanxi, and Shaanxi, heating is managed by sections. Central heating units manage heat sources and primary pipe networks, while residential heat exchange stations, secondary networks, and public pipe networks in buildings are operated and managed by property rights units or property companies. Some old residential areas without property rights units and property units are managed by neighborhood committees or industry committees. Charging mode: heat users pay heating fees to property companies, and then the property companies pay heating fees to heating enterprises in a centralized manner. In terms of service mode: the heating enterprise is only responsible for maintaining the heating maintenance of the first network, and the property company is responsible for the heating maintenance and repair from the heat exchange station to the residents.
The problem of property collection
The residential heating is managed and collected through the property company, which can reduce the equipment maintenance cost, reduce the heating maintenance and charging personnel allocation, and reduce the management cost for the heating enterprise. However, the drawbacks of this management system gradually emerged over time.
1) The heating management of the property company lacks professional maintenance personnel, which is not professional and systematic. The management and maintenance of heating facilities are not in place, and the equipment is aging, insulation damage, leakage and leakage are serious, affecting the heating effect.
2) It is easy to cause mutual prevarication of problems, leading to residents' heating problems can not be solved timely and effectively.
3) Heating enterprises cannot grasp the heat consumption data of the actual number of households, area and private transformation in real time, and can not effectively carry out debt clearing and inspection.
4) Many property companies have problems such as charging by seat system. The strategy of no heating without paying property fees has affected the satisfaction of heating services. Some property companies may withhold the heating fees paid by ordinary people and default the heating fees paid by heating enterprises. Some property companies are not standardized, and earn heat fees from them, causing great losses to heating enterprises. Some heating companies find problems only when they see that the heat consumption is far greater than the heating fees collected by the property.
One tube to household trend
"One pipe to one household" means that the heating enterprise manages the heating from the heating source to the heating end. It is to let the heat enterprise directly take over the heat exchange station and the secondary pipe network in the community, put aside the middle link of the property, avoid the problem of "shifting blame and wrangling" and "unclear responsibility of the main body", and make up the loophole in the connection between the primary pipe network management and the heat exchange station and the secondary heat network management. The heating enterprises are responsible for such problems as the temperature of residents' homes does not meet the standard, pipeline maintenance, and payment of heating fees.
1) Heating enterprises fully grasp the heat consumption data of individual households, clarify the heating area, and improve customer files.
2) Heating enterprises can quickly withdraw funds through counters, banks, Alipay/WeChat and other charging channels without the help of property.
3) Timely deal with the problems of heat users, such as non heat, repair, complaint handling, etc., to improve customer satisfaction and raise the charging rate.
4) Carry out targeted debt clearing and inspection to reduce the loss of customers, lost area, less collection and missing collection.
5) It reduces the maintenance costs paid to the property company, and reduces the communication and trust costs of the property company.
How to transition to one tube to household
With the country's emphasis on heating as a livelihood industry, the policy requires heating enterprises all over the country to gradually accept heat users and directly provide them with services related to heating, charging and maintenance. Therefore, heating enterprises need to carry out corresponding reforms in charge, maintenance and production to cope with the management challenges brought by "one pipe to one household". Previously, it only needed to manage dozens of property data, but now it has become tens of thousands of heat users; Previously, it was only responsible for the primary main heating network and the heating maintenance of public areas, but now it has become a repair report covering all pipe networks and tens of thousands of heat users; In the past, extensive heat delivery to heat exchange stations has suddenly become necessary to consider the thermal balance and energy saving optimization of all pipe networks and residents' homes.
From heat production and transmission to heating service for terminal residents, it has brought great challenges to the management of heating enterprises. Next, we will focus on how to smoothly transition from property collection to single household charging.
Current situation of property collection
Although all of them are property collection, there are significant differences in management granularity and depth among heating enterprises in different regions. The following are three typical management situations:
1) The heating enterprise only has the macro heating area given by the property company or the real estate manufacturer, and there is no detailed account under a certain community. It only collects the heating fee signed on the agreement from the property company and the real estate company by signing a heating agreement with the property company or the real estate company.
2) The heating enterprise has completed the data verification of the detailed accounts under the jurisdiction of the property company, and clearly knows the heat users and the number of heat consumption areas under its jurisdiction. In this way, heating enterprises can carry out docking work with the property company through the details of heat users, and the payable items of the property company are summarized from the details. However, when the property company actually paid, there was no sophisticated means to manage the actual payment and arrears of each subsidiary account.
3) The heating enterprise has basically moved from the property collection mode to the one tube to the household mode. The heating enterprise has the detailed data of the heat users. When the property company pays the fees, the fees are broken down into the detailed accounts, and the heat status and refund records of the detailed accounts are dynamically maintained. In fact, this step is basically a door-to-door model.
Typical property collection process
[Service Department] Print the "Payment Notice" according to the total heat consumption area covered by each property company.
[Property company] Sort out the list of heat users who reported to stop using heat, and collect heating fees from heat users.
[Service Department] According to the list of suspension application accounts submitted by the property company, batch suspension application will be carried out, and the system will automatically re count the receivables and print the "collection notice".
[Financial Department] shall charge according to the amount of the "Collection Notice" and issue a receipt to the property company.
[Engineering Department] When the payment proportion reaches a certain level, print the startup notice and arrange personnel to start the machine. And check many times before and during heating.
[Service Department] After the heating is completed, the system prints the "unit statement" and the property unit confirms the receivable/received, etc.
Matters needing attention in changing property collection into single household charge
One pipe to one household is the development trend of the heating industry, which meets the demands of the government, society, heating enterprises and heat users. However, in the implementation process, there are many difficulties such as the transfer of heating property rights, the large number of heating users, and the shortage of service and maintenance personnel, which need to be fully considered in the IT system to support the smooth transition of property collection to the one tube to household charging mode.
1) Management improvement is a continuous process, easy to charge Heating charge system At the same time, it supports the coexistence of property collection and single household charging to facilitate the transition from heating enterprises to single household charging through simple settings after sorting out the details of heat users.
2) In the process of property collection, we will encounter the situation that the summary area and receivables of the subsidiary account are not equal to the data of the property company. At the initial stage, we need to charge according to the area agreed with the property company, and then gradually transition to charging according to the summary value of the heat user details.
3) In many areas, there is a basic fee for stopping heating, so even under the mode of property collection, heating enterprises also need to maintain the status of reporting for stopping in detail. The property company reports the stop information of heat users, so it needs to be equipped with a powerful heating inspection, and the heat users under the jurisdiction of the property company need to be inspected many times.
