Cloud self-service helps enterprises connect with customers through WeChat, Alipay, WEB online hall and self-service terminals, pull customers online, and provide full-service self-service, thus reducing enterprise customer service costs and improving customer satisfaction.
major function
Payment and recharging: regular payment; Recharging of IOT meter; Recharging of IC card meter; Code table recharge; Query; Self report reading.
Service declaration: repair, installation and complaint.
Energy consumption analysis: quantity query and graphical comparison.
Artificial services: micro agents, intelligent robots.
Information presentation and push: company introduction, service outlets, safe gas/water use, gas/water cut-off notice.
Advantages and values
Enterprise business self-service to reduce labor costs;
Customer self-service, no waiting, improve customer service acceptance efficiency and satisfaction;
Customers participate in the task process, and let customers supervise the whole service implementation process through self-service feedback and satisfaction evaluation.
