Cloud customer service includes channels such as phone, WeChat, Alipay, SMS, and email, so that customers can enjoy intimate services anytime, anywhere. We are committed to creating real-time, efficient and cutting-edge intelligent customer service products, providing comprehensive channel coverage and diversified communication methods, fundamentally helping enterprises reduce costs and improve customer satisfaction. The same customer service personnel serve more customers; Flexible cloud services, cost free implementation and expansion; Better service does not mean higher cost The technical structure and advanced customer service concept of Li will help you save costs.
Online repair report anytime, anywhere
Users can initiate the report of events and repairs by means of text, photos, etc. through mobile phones, and the company's personnel follow up in real time to improve the company's service efficiency.
Call to show customer information, more considerate service
When the owner calls, the system will automatically display user information, arrears/payments, report records and other contents, making the service more user-friendly.
Advantages and values
Strong expandability, can directly expand the number of customer service terminals;
Realize multimedia omni channel online manual service, and the intelligent robot is unattended, so as to ensure the timely solution of customer problems and improve customer satisfaction;
Smart call pop-up screen displays user information in multiple dimensions;
Unified queuing of multimedia and cloud calls, intelligent ACD policy allocation;
