The external window efficiency of urban shared operation (especially water, electricity, gas and heat) is the fundamental and necessary efficiency of every city. The uneven quality of efficiency can directly affect the image of the city and even the socio-economic vitality. The external window efficiency of urban shared operation is facing thousands of households in the city, which has such important characteristics as universality, diversity, continuity, disclosure, accuracy, timeliness and convenience. To make the efficiency available to citizens in a high-quality, economical and efficient way, develop and use the MIS system summarized by the Operation Department, and complete the three-dimensional efficiency that citizens can be considered to provide consultation, complaint, repair and even payment anytime and anywhere, which has become an inevitable trend for urban public workers to create difficulties outside the window efficiency.

At present, the urban shared operation in the prosperous coastal areas of China has established an operation charging MIS system, which is usually centered on the billing system to complete the freight desk charging and query efficiency of the operation hall, and also provides touch screens for users to check their own consumption and payment conditions at ease. This kind of MIS system has facilitated the users and the pallet operators of the operation hall to a certain extent, but its role is limited. The main body is as follows:

Because of the continuous expansion of the urban area, it is not convenient for users to pay fees, so they have to add operating points, which aggravates the burden of the company;

Because the operation points are lax, the data of each operation point cannot be shared without a WAN. Users need to pay at the designated operation point, adding the time for users to travel back and forth,

In fact, it increases the public capital expenditure of the society, which constitutes a waste of capital.

Because payment and inquiry are bound by time and address, the company's recovery of funds is lagging behind, affecting the company's operation.

The best way to deal with the above questions is to establish a billing system centered, 24-hour computer voice duty hotline, Call Center customer service system, web query, touch screen, etc

The system is the way to contact the bank to withhold and collect the shared operating fee, the SMS efficiency of mobile phones, and the query efficiency of the voice console are equal to the integrated operation department to summarize the MIS system.