Q: How can customers come in for consultation when they are not online?
A: Due to the abnormal exit of the cloud calling platform, you should click offline first and then close the browser
Q: How to control the number of one-time access users?
A: You can set the default access quantity in the background of Yilian Cloud - system settings
Q: Why do I reply to the user with an exception?
A: 1) User cancels following WeChat official account; 2) Failing to respond to users in a timely manner for more than 15 minutes (WeChat specified duration);
Q: What do you think about whether the current access user has consulted before, and what has been consulted before?
A: To view the previous, you can view the consultation records and contents in the following service records
Q: Can we set our own service hours?
A: You can set your own service time in Yilian Cloud background - system settings - agent service
Q: Will customers come in for consultation when they are offline
A: No
Q: How to send the content in the knowledge base; Where is the knowledge base maintained?
A: The knowledge base belongs to the daily maintenance of agents, and can be directly sent to users by right clicking; Maintenance in knowledge base management
Q: Can I send pictures when replying to users' questions?
A: Can send text, expression, picture, voice, and content in the knowledge base
Q: How can I transfer a problem that cannot be solved online or over the phone to a work order?
A: There is a create work order on the right side of the cloud call. After filling in the content, you must click Save to save the work order, and you will be prompted that the work order is complete only after it is saved successfully.
Q: What is the use of a work order history under the cloud call?
A: Display the user's history work order for viewing, which can effectively avoid repeated order distribution and understand the user's situation.
