Q: Can the bound gas meter be deleted?
A: Yes, step: Home ->Account binding ->Slide left and right to select the gas meter you want to delete ->click the hover button at the lower right corner, and two sub buttons will appear ->select the second button to delete.
Q: Is there a limit on the number of gas meters bound?
A: There are restrictions. You can delete the gas meter first and then bind other gas meters
Q: Can I delete my order?
A: Some can. At present, only the orders that have been refunded and the transaction is completed can be deleted. Other orders cannot be deleted through the app
Q: What are the status of the order?
A: 1) To be paid 2) Payment in progress 3) Card to be written 4) Refund in progress 5) Refund in progress 6) Transaction completed
Q: When IC purchases gas, the card reading always reports "abnormal card reading". How to deal with it?
A: If the card reading is abnormal all the time when the gas purchase order is placed, please check the problem according to the following methods: 1. First check whether your phone's Bluetooth is turned on, if not, please turn on your phone's Bluetooth first. 2. Please check whether your rechargeable treasure is opened normally. This usually happens when the battery power is low. It is recommended that you replace the battery in time or use the USB data cable for power supply. 3. Please check whether the power indicator on the top up treasure is on. If not, you can check according to the method. If it is on, check the color of the indicator during card reading. If the color is always red, the phone is not connected to the top up treasure, Please enter the 'My' page into the 'About Us' page to call our customer service hotline and feed back your questions to us
Q: When placing an order for purchasing gas, there is margin in the card reading report all the time. What should we do?
A: Please check whether the meter gas volume on the IC card is on the meter after your last successful gas purchase
Q: How to deal with the card order to be written in the order list if the card writing fails all the time?
A: A For the order to be written, if the card is not written or fails to be written on the current day, different processing will be done according to two situations: 1. If the card is successfully written but the system synchronization status fails, the system will automatically synchronize the order status to transaction success on the settlement day of the current day. 2. If the card writing fails all the time, the system will automatically process the order as a refund the next day, and our customer service personnel will confirm the cause of the problem with you, and will give you a refund after confirmation.
Q: Alipay charges still need to be cleared. Just now I bought 10 cubic meters of gas, and the business system shows the status to be cleared
A: The card can only be written after clearing, and it will become charged after successful card writing
Q: Prompt card type error when IC card purchases gas
A: The card number is inconsistent with the card actually inserted
Q: The payment history has no data synchronization, and the payment record cannot be seen?
A: The user number corresponding to the payment history has no payment record before, so the previous payment record is not displayed
