And operation to provide decision support. Necessary functions: network access management, customer management, charge management, bill management, audit management, debt clearing management, heat metering charge, switch bolt, chart report. Extended functions: process approval, bank collection, SMS platform, WeChat official account, Alipay, intelligent POS, mobile APP. Special scenarios: steam charge, hot water charge, property collection. Product supporting definition In order to better play the role of the Heating Charge Management System, heating enterprises can generally configure the following equipment: high speed camera: keep the customer's ID card, heat stop agreement, and photos of property rights in the business window in time. Voice announcer: It is convenient to prompt customers to check the amount through electronic display and voice broadcast in the window, so as to improve the payment experience and efficiency. SMS: take the initiative to push information to customers, such as pressure testing, overdue payment, failure shutdown, etc. All in one card: It is convenient for customers to get a card from the bank and pay fees, and it is convenient for customers to handle inquiry, payment, suspension and reheat businesses through self-service channels. Self service payment machine: It is convenient for customers to complete multiple business processing by themselves in the busy season when there is a long queue or when the business hall is off duty.
The year was the year when the global return on assets was poor since records began. Most fund managers were proud to lose less than 5% in this year; Some people say that China's economic L has not reached the end, and no one knows how long the horizontal line will be after reaching the end; In the past few months, the President and Prime Minister of the People's Republic of China also rarely expressed on official occasions the economic downturn and the situation was stormy; The Sino US trade war continued to ferment. In fact, the common people's cognition often lags behind the environment. It can be said that the country has started macro-control as far back as 2015. At that time, a small number of industries began to feel the chill first. I remember that when companies recruited in those years, many of them jumped from shipbuilding, machinery and other industries to the IT industry. The IT industry in China belongs to the service industry and also has high-tech attributes, so it is less and slower affected by the economic crisis. But under the overall depression, can the IT industry be independent? Since the reform and opening up, especially after China's entry into WTO, foreign capital has brought technology and experience to China at the same time.
Guanyin Bridge wisdom Property charging software Service, production and other system data are integrated for big data analysis. The system is connected with the group's customer service system, NC financial system, production system, engineering project system and other systems to achieve an integrated information platform for the group's business, customer service and production collaboration. The electronic channel can create a unified electronic channel entrance for the group, including WeChat public platform, WeChat life payment, Alipay, website payment, user APP, etc., and further enhance the brand image and popularity of the group through the unified entrance. Bank collection connects with the banks in the region where each subsidiary is located to realize bank collection. Each subsidiary can set the collection rules independently. The advantages of the scheme are that there are a few group heating enterprises and more than a dozen subsidiaries. The original investment in many sets of software and hardware systems only needs to focus on the construction of a platform, which greatly saves the early construction costs and later maintenance costs. The group control platform is equivalent to the centralized management of the data of the group and all subsidiaries.
The premise is that we are worried about slow acceptance, so we should set aside more time for simulation exercises. Since leaders attach importance to training, we will certainly give full cooperation. I said that training can be carried out at any time. On August 5, according to the requirements of Director Xu, I drew up a training schedule: the training of the charging system was divided into two batches, one for the business personnel of the customer service center and the business hall, and the other for the branch companies. One batch of training is divided into 8 sessions, one session every half day, with 105 participants, mainly explaining 9 functions and 59 functional modules of the system; There are four training sessions in the second batch, which are also held every half day. The total number of participants is 56, mainly explaining 32 functional modules of the nine major functions of the system. The training of the customer service system is also the same. In general, the training intensity is quite high, especially for our engineers. On August 10, the training was in full swing. Our chief engineer had to take a break because of his sore throat. It turned out that not all challenges were so easy to succeed. After all, we were human beings. Without any loudspeakers on the scene, could we speak to so many people every day without interruption without pain? But the training couldn't stop, so I took the place of two trainings.
The first problem is that the aerospace technology always says that it is too busy to have time. In case of problems, let us look at the documentation. After several communications, I am also worried. If the documentation can solve the problem, why do I look for you? However, Yang Gong, the engineer on the site of TravelSky, helped coordinate later, which helped to adjust the invoicing interface. Then there were various problems during the debugging process, such as the tax-free words could not come out, the invoice download did not return information, etc. These problems occurred every day, and we were also busy working overtime. From the completion of the interface development on July 27 to the completion of the commissioning on August 17, we tested hundreds of invoices, kept trying and making mistakes, and constantly revised them. Fortunately, there were many invoices of Datong Thermal Power, so the cancellation of invoices was not a big deal. We also want to ensure that the electronic ticket will not make mistakes after the project goes online, otherwise Datong Heat will issue thousands or even tens of thousands of tickets every day, and it will be difficult to remedy any mistakes.
Compare and assess. Management target: The toll management system of the non local group version is designed and developed for the cross regional group heating enterprises, and builds a comprehensive information platform around customer, area and cost management. It supports different management modes of multiple locations and multiple subsidiaries to achieve strict separation of data between subsidiaries, while the group headquarters can supervise and review subsidiaries, and achieve the integration of all business data, solving the problems of repeated investment and data sharing of group companies. According to the needs of local policies, the subsidiaries in each region independently improve the customer's heat use files, clarify the heating area and status, open up multiple service channels such as WeChat, Alipay, banks, counters, and so on, and internally link the finance and offline mobile terminal switch, check, and clear up debts, so as to achieve the goal of each department.
