Stagger the company's project peak. I have preliminary plans for several project stages and human resources in mind, and I am ready to sort them out on paper and apply for support from the company leaders. According to the preliminary preparation, the project required by the bidding is completed at the end of July and launched at the end of August. It is very reasonable for the customer to ask for an office on site because of the chaotic accounts and complicated business of the charging system he learned earlier. Therefore, one goal is to build a Datong office and conduct in-depth research on customer needs. Several things can be done now: 1. Determine project members; 2. Establishment of office; 3. Organize the kick-off meeting. Several important project roles have been identified within the company.
The implementation must be carried out in accordance with the customer needs and contract agreements in the early stage. The charging software has set a boundary for the implementation work, which helps our engineers and customers reach an agreement faster and build trust. Training arrangement: a large-scale centralized training for 1-2 days, providing documents, videos and examinations; Follow up targeted training and coaching. Data migration: the primary data migration is completed by the toll collector under the guidance of Excel provided by the toll collection software; Advanced data migration is led by charging software, and finally verified by heating enterprises; WeChat public account operation: Toll Ease software is responsible for business docking, such as query, payment, repair and suspension; The heating enterprise arranges special personnel to be responsible for the backstage operation, mainly including customer messages and news releases. Data confidentiality: Toll Ease Software guarantees not to disclose Party A's data to three party organizations or individuals without Party A's authorization. Fault recovery: If the system cannot be used due to virus or other reasons, the system recovery shall be carried out, and the recovery data shall be subject to the new data available. Repair services do not include network environment processing, server operating system reinstallation, computer maintenance and other operations unrelated to business systems. The practice background of the group version of the heating charge management system is that "long hours must be combined, long hours must be separated", which is also very applicable in the heating industry. In the period of large-scale urbanization, it involves projects, funds, management, talents, etc.
The project can be launched at any time when the problem is repaired! At 8:48 on August 31, a 2175 yuan heating fee entered the system and an electronic invoice was successfully issued, marking the official launch of the Datong Thermal Power Project! Yesterday, I discussed with Director Xu to let the system go online one day ahead of schedule. If something happens, we can still deal with it that day. The fact proves that our decision is wise. On the morning of September 1, the business halls had not yet opened for business, and the people outside had lined up. I didn't expect the hot users of Datong to pay fees so actively. Fortunately, we had "practiced" for a whole day yesterday, so we were full of confidence in this scene today. Not to mention, there were a lot of problems found after a day of trial operation yesterday, which were mainly manifested in printer compatibility problems, unskilled operators, occasionally stuck on the electronic ticket page and did not respond, continuous photo taking and error reporting by the high timer, etc. For the problems that occurred yesterday, we arranged engineers to go to the business hall with many problems for assistance and guidance today, We explained on the spot when we were not skilled in business. When the printer and beat meter did not work, we demonstrated and debugged on the spot. When the electronic ticket was stuck, we taught how to reopen it and contacted the Hangxin engineer in the head office for troubleshooting. In a word, we successfully completed the launch in the real sense.
And operation to provide decision support. Necessary functions: network access management, customer management, charge management, bill management, audit management, debt clearing management, heat metering charge, switch bolt, chart report. Extended functions: process approval, bank collection, SMS platform, WeChat official account, Alipay, intelligent POS, mobile APP. Special scenarios: steam charge, hot water charge, property collection. Product supporting definition In order to better play the role of the Heating Charge Management System, heating enterprises can generally configure the following equipment: high speed camera: keep the customer's ID card, heat stop agreement, and photos of property rights in the business window in time. Voice announcer: It is convenient to prompt customers to check the amount through electronic display and voice broadcast in the window, so as to improve the payment experience and efficiency. SMS: take the initiative to push information to customers, such as pressure testing, overdue payment, failure shutdown, etc. All in one card: It is convenient for customers to get a card from the bank and pay fees, and it is convenient for customers to handle inquiry, payment, suspension and reheat businesses through self-service channels. Self service payment machine: It is convenient for customers to complete multiple business processing by themselves in the busy season when there is a long queue or when the business hall is off duty.
Product definition, product matching, performance indicators, product quality, product boundary, implementation content, after-sales service, and data migration are all aspects of the standardization and specialization of the heating charge management system. The essence of product definition and the survival and development of the company's products is to meet the needs of heating enterprises. Therefore, first of all, we need to find out what is included in the Heating Charge Management System, what functions we can provide to customers, and what appeals we can solve for customers. The product definition of Heating Charge Management System by Toll Ease Software is as follows: with the help of Internet technology, a comprehensive information platform focusing on customer, area and cost management is built for heating enterprises. Improve customer heat use files, clarify heating area and status, open up multiple service channels such as WeChat, Alipay, bank, counter, etc. externally, provide convenient payment and business processing channels, internally link finance and offline mobile terminal switch, inspection, debt clearing, etc., realize business collaboration of all departments, and summarize heating big data for production.
Guangdong intelligence Natural gas charging system software And discuss the key issues. In general, Datong thermal customers have a great cooperation, and the communication staff have a strong sense of responsibility and enthusiasm. Everyone adheres to the idea of exposing problems and solving problems as soon as possible, actively promotes the project progress, and does not let problems hide until the project goes online. I also got a lot of user stories from customers, which are very valuable. On April 10, the second week of project implementation, the colleagues in charge of data migration began to be stationed. Datong Thermal's customer base data is about 600000, and the historical data of 7 years constitute a large amount of data since I started the project, so we attach great importance to data. One step of data migration is data analysis.
