We have also made some preparations for the coming depression. In the future, we should continue to make the following points, so that we can smoothly survive these years and usher in the next economic upward cycle. First, we should pay more attention to our core advantages. In the next few years, the heating charge management system is still our core competitive product, and we need to continue to invest in core resources to focus on building. This is the position we firmly hold, and it is also an area that any opponent will have to fight against. We win market by profession, benefit by management and reputation by service. Secondly, fully tap internal potential, improve personal professionalism through post setting, training and assessment, and continuously improve team cohesion and combat capability. In the next few years, we will continue to refine the granularity of division of labor and improve the efficiency of organizational collaboration through process reengineering. Thirdly, focus on upgrading the remote group control version. Based on the mature experience of the application of Jinan thermal customer service charge.

Longli wisdom Natural gas charging software Mr. Zhang is responsible for the accuracy of the charging data and statements, Mr. Yang, the implementation engineer, is responsible for the mobile inspection of the business halls in the west, south and north cities, and another person is responsible for the operation of the customer service system, one person is responsible for the detection of the telephone and call center, one person is responsible for the server and network, and then I am responsible for resource scheduling and replacement. A total of eight people are in full support on the site. On September 3, after two days of stable operation of the project, some problems gradually surfaced. There were two serious problems: one was the failure of e-ticket signature, and the other was the printer's overheating and downtime. First of all, the issuance of electronic invoices is under the unified control of the national tax system, so each invoice must be signed and sealed by the National Tax Bureau system. Only after the signature and seal are successful can it be regarded as successful.

Timely. In many places, semi-automatic manual operation is required. For example, the software company needs to send someone to the site to carry forward the accounts manually for more than a week before charging for heating every year. In particular, statistics, one query for each time is two hours, and the findings are not accurate. Some words may be exaggerated, but from the side it also shows the strong appeal and dissatisfaction of the business department. It is a lesson from the past and a teacher for the future. I think we also learned from our peers to move forward at the beginning. Now the friend company has been unable to upgrade its own software, and can only completely overthrow and start again, which is the trigger for Datong Thermal to change software. After a comprehensive review of the project, Datong Thermal has experienced a baptism of informatization, and the budget and standard of the software and hardware of the project are both high, so it must put forward high requirements for us. In addition, the project is started early, and the company is usually very busy in September and October, so it needs to complete the online in three or four months.

Lose everything. Therefore, in the whole project implementation process, building trust has always been an important position for me. On April 7, 2017, at 8:10 a.m., the kick-off meeting of heating charge and customer service informatization project was officially held. A total of 10 people attended, with more participants from Datong Heating. President Wang led the team, Manager Xu of the Customer Service Department, Director Zhang of the Customer Service Department, Director Zhang of the Toll Collection Department, Director Zhang of the Network Information Department, Chief Financial Officer Li, and core management personnel of charge and customer service also participated. The content of the kick-off meeting was not important, but the project teams of both sides met and understood. The leadership of Datong Thermal Power expressed their determination to promote informatization, authorized the project manager and project team members, and let everyone actively cooperate with the demand research and project implementation of toll software. I also elaborately made a PPT to publicize and implement the project related implementation tasks to all project team members of Party A