As a professional supplier of heating customer service software, Feiyi Software has developed a group version of heating charge management system for group heating enterprises. The group needs to pay attention to several aspects of management and control: unified planning and coding of user numbers of each subsidiary; Decentralized entry and unified supervision of various charging channels and funds; Decentralized docking and unified supervision of receipts, general tickets and electric tickets in various regions; Unified management of organizational structure and authority roles at all levels, and formulation of work approval process at all levels; Data hierarchical filtering control; Differentiation support of basic data and cost data of heat users; Support for local heating policies, regulations and billing strategies; Multi system docking at all levels; Integration and analysis of the group's big data, and horizontal analysis of all aspects of the data of the subordinate heating companies

It is hard to avoid errors. Besides, it is not easy to check the amount of more than one billion yuan to the difference of one yuan! I only remember that we were very happy and even excited that day. The hardware part of the hardware entry into Datong Thermal Power is also a highlight. The entire platform involves many hardware and is deployed in the way of VMware virtualization, including servers, firewalls, switching equipment, office computers, beat meters, printers, all-in-one computers, televisions, etc. One of the core switches is worth 200000 yuan, which really refreshes my three perspectives. On May 18, the core server hardware arrived.

Timely. In many places, semi-automatic manual operation is required. For example, the software company needs to send someone to the site to carry forward the accounts manually for more than a week before charging for heating every year. In particular, statistics, one query for each time is two hours, and the findings are not accurate. Some words may be exaggerated, but from the side it also shows the strong appeal and dissatisfaction of the business department. It is a lesson from the past and a teacher for the future. I think we also learned from our peers to move forward at the beginning. Now the friend company has been unable to upgrade its own software, and can only completely overthrow and start again, which is the trigger for Datong Thermal to change software. After a comprehensive review of the project, Datong Thermal has experienced a baptism of informatization, and the budget and standard of the software and hardware of the project are both high, so it must put forward high requirements for us. In addition, the project is started early, and the company is usually very busy in September and October, so it needs to complete the online in three or four months.

Mr. Zhang is responsible for the accuracy of the charging data and statements, Mr. Yang, the implementation engineer, is responsible for the mobile inspection of the business halls in the west, south and north cities, and another person is responsible for the operation of the customer service system, one person is responsible for the detection of the telephone and call center, one person is responsible for the server and network, and then I am responsible for resource scheduling and replacement. A total of eight people are in full support on the site. On September 3, after two days of stable operation of the project, some problems gradually surfaced. There were two serious problems: one was the failure of e-ticket signature, and the other was the printer's overheating and downtime. First of all, the issuance of electronic invoices is under the unified control of the national tax system, so each invoice must be signed and sealed by the National Tax Bureau system. Only after the signature and seal are successful can it be regarded as successful.

The premise is that we are worried about slow acceptance, so we should set aside more time for simulation exercises. Since leaders attach importance to training, we will certainly give full cooperation. I said that training can be carried out at any time. On August 5, according to the requirements of Director Xu, I drew up a training schedule: the training of the charging system was divided into two batches, one for the business personnel of the customer service center and the business hall, and the other for the branch companies. One batch of training is divided into 8 sessions, one session every half day, with 105 participants, mainly explaining 9 functions and 59 functional modules of the system; There are four training sessions in the second batch, which are also held every half day. The total number of participants is 56, mainly explaining 32 functional modules of the nine major functions of the system. The training of the customer service system is also the same. In general, the training intensity is quite high, especially for our engineers. On August 10, the training was in full swing. Our chief engineer had to take a break because of his sore throat. It turned out that not all challenges were so easy to succeed. After all, we were human beings. Without any loudspeakers on the scene, could we speak to so many people every day without interruption without pain? But the training couldn't stop, so I took the place of two trainings.

Guanyin Bridge wisdom Tap water charging software We have also made some preparations for the coming depression. In the future, we should continue to make the following points, so that we can smoothly survive these years and usher in the next economic upward cycle. First, we should pay more attention to our core advantages. In the next few years, the heating charge management system is still our core competitive product, and we need to continue to invest in core resources to focus on building. This is the position we firmly hold, and it is also an area that any opponent will have to fight against. We win market by profession, benefit by management and reputation by service. Secondly, fully tap internal potential, improve personal professionalism through post setting, training and assessment, and continuously improve team cohesion and combat capability. In the next few years, we will continue to refine the granularity of division of labor and improve the efficiency of organizational collaboration through process reengineering. Thirdly, focus on upgrading the remote group control version. Based on the mature experience of the application of Jinan thermal customer service charge.