As a professional supplier of heating customer service software, Feiyi Software has developed a group version of heating charge management system for group heating enterprises. The group needs to pay attention to several aspects of management and control: unified planning and coding of user numbers of each subsidiary; Decentralized entry and unified supervision of various charging channels and funds; Decentralized docking and unified supervision of receipts, general tickets and electric tickets in various regions; Unified management of organizational structure and authority roles at all levels, and formulation of work approval process at all levels; Data hierarchical filtering control; Differentiation support of basic data and cost data of heat users; Support for local heating policies, regulations and billing strategies; Multi system docking at all levels; Integration and analysis of the group's big data, and horizontal analysis of all aspects of the data of the subordinate heating companies
Anhui Easy to charge Tap water charging software How to achieve specialization in Heating Charge Management System There are two articles in front that describe the specialization road of toll software companies and the specialization road of heating management software. We will go further to discuss how to take the specialization road for a specific software product, Heating Charge Management System. Since 2006, we have contacted and accumulated the operation and management needs of hundreds of heating enterprises, and carefully studied the charging software of almost all peers.
The first problem is that the aerospace technology always says that it is too busy to have time. In case of problems, let us look at the documentation. After several communications, I am also worried. If the documentation can solve the problem, why do I look for you? However, Yang Gong, the engineer on the site of TravelSky, helped coordinate later, which helped to adjust the invoicing interface. Then there were various problems during the debugging process, such as the tax-free words could not come out, the invoice download did not return information, etc. These problems occurred every day, and we were also busy working overtime. From the completion of the interface development on July 27 to the completion of the commissioning on August 17, we tested hundreds of invoices, kept trying and making mistakes, and constantly revised them. Fortunately, there were many invoices of Datong Thermal Power, so the cancellation of invoices was not a big deal. We also want to ensure that the electronic ticket will not make mistakes after the project goes online, otherwise Datong Heat will issue thousands or even tens of thousands of tickets every day, and it will be difficult to remedy any mistakes.
The segment system has been developed as a whole, but due to time constraints and insufficient testing intensity of some new functions, the system always exposes some small bugs, and is busy late every day to deal with problems. In those days, I hardly slept before 12 o'clock. I was busy until one or two o'clock in the morning. The brothers were very hard! At the same time, the pressure from the thermal aspects of Datong is not small. It's said that the last information construction, the software had not been debugged the day before it went online, and the engineers were busy all night after that, so the leaders of the customer service center worried that we would repeat the mistakes and constantly urged us. In fact, I know in my heart that the rest of these problems are not big problems. As long as everyone works hard, they can be solved. In the morning of August 29, two colleagues from the R&D Department arrived at the scene, and there were three days left before the official charge was made. We held a meeting that day to summarize and communicate the remaining issues on the project, and the time I gave is to deal with them by tonight! There are 13 questions left in total, and now we are racing against time. If we can deal with them earlier, we will have a better chance of winning. So we divide our work and quickly enter the fighting state! In fact, it is not impossible that we did not complete the goal that night. The main reason is that it is not cost-effective, which affects the work efficiency of the day tomorrow. Then we spent the next morning to complete everything.
Timely. In many places, semi-automatic manual operation is required. For example, the software company needs to send someone to the site to carry forward the accounts manually for more than a week before charging for heating every year. In particular, statistics, one query for each time is two hours, and the findings are not accurate. Some words may be exaggerated, but from the side it also shows the strong appeal and dissatisfaction of the business department. It is a lesson from the past and a teacher for the future. I think we also learned from our peers to move forward at the beginning. Now the friend company has been unable to upgrade its own software, and can only completely overthrow and start again, which is the trigger for Datong Thermal to change software. After a comprehensive review of the project, Datong Thermal has experienced a baptism of informatization, and the budget and standard of the software and hardware of the project are both high, so it must put forward high requirements for us. In addition, the project is started early, and the company is usually very busy in September and October, so it needs to complete the online in three or four months.
