And discuss the key issues. In general, Datong thermal customers have a great cooperation, and the communication staff have a strong sense of responsibility and enthusiasm. Everyone adheres to the idea of exposing problems and solving problems as soon as possible, actively promotes the project progress, and does not let problems hide until the project goes online. I also got a lot of user stories from customers, which are very valuable. On April 10, the second week of project implementation, the colleagues in charge of data migration began to be stationed. Datong Thermal's customer base data is about 600000, and the historical data of 7 years constitute a large amount of data since I started the project, so we attach great importance to data. One step of data migration is data analysis.

The company will carry out its own work. In addition to managing their own organizational structure, personnel, and processes, subsidiaries also need to establish a number of personalized management models: 1. including their own maintenance of basic information such as residential quarters, heat sources, heat exchange stations, and basic categories; 2. The heating policies in different regions are different, and each subsidiary needs to maintain its own corresponding billing strategy; 3. Each subsidiary can use different methods of issuing bills, including self printed receipt invoices, tax controlled invoices, tax controlled electronic tickets, etc. Each subsidiary of business approval management can independently configure business processes, such as exemption approval, suspension approval, forced suspension approval, area adjustment approval, reheat approval, and network access approval. The process supports hierarchical approval of subsidiaries and groups. Personnel at all levels of statistical analysis can only browse and operate the data range of this level; Group headquarters can view real-time business data and operation data of all subsidiaries in real time for comparison and assessment; Provide rich reports and charts to show the overall operating data of each subsidiary and group.

Timely. In many places, semi-automatic manual operation is required. For example, the software company needs to send someone to the site to carry forward the accounts manually for more than a week before charging for heating every year. In particular, statistics, one query for each time is two hours, and the findings are not accurate. Some words may be exaggerated, but from the side it also shows the strong appeal and dissatisfaction of the business department. It is a lesson from the past and a teacher for the future. I think we also learned from our peers to move forward at the beginning. Now the friend company has been unable to upgrade its own software, and can only completely overthrow and start again, which is the trigger for Datong Thermal to change software. After a comprehensive review of the project, Datong Thermal has experienced a baptism of informatization, and the budget and standard of the software and hardware of the project are both high, so it must put forward high requirements for us. In addition, the project is started early, and the company is usually very busy in September and October, so it needs to complete the online in three or four months.

Gansu Easy to charge Toll software Mr. Zhang is responsible for the accuracy of the charging data and statements, Mr. Yang, the implementation engineer, is responsible for the mobile inspection of the business halls in the west, south and north cities, and another person is responsible for the operation of the customer service system, one person is responsible for the detection of the telephone and call center, one person is responsible for the server and network, and then I am responsible for resource scheduling and replacement. A total of eight people are in full support on the site. On September 3, after two days of stable operation of the project, some problems gradually surfaced. There were two serious problems: one was the failure of e-ticket signature, and the other was the printer's overheating and downtime. First of all, the issuance of electronic invoices is under the unified control of the national tax system, so each invoice must be signed and sealed by the National Tax Bureau system. Only after the signature and seal are successful can it be regarded as successful.