The offices of Director Zhang, Charge Supervisor, Director of Customer Service Director, and Manager Xu, Customer Service Department are almost working together. We are on call, and they are also on call. People can come with a little shout for communication. The three directors came over for a chat, and they remembered three words. One is that they can always actively accompany them when working overtime at night or on holidays. The second is that Director Xu repeatedly said that cooperation is a family. The third is that Director Zhang asked the project manager that you will not leave. I can understand the meaning of these three sentences. Director Zhang explained that people from the previous software company came here, and he also asked this sentence. They said no, and they said they would take the problem back to the company to solve it. As a result, they never saw it again after returning to Beijing. It took two days to communicate the requirements. As it was a communication, it was necessary to make a comprehensive functional analysis of the original system of Datong Thermal. Director Zhang is really a dedicated person, and he took the trouble to introduce us again and again, for fear that we might not understand or miss, which laid a solid foundation for the subsequent development and design. At the end of each day, due to the large amount of information, we have to summarize the information of the day.

Fujian Easy to charge Natural gas charging software The implementation must be carried out in accordance with the customer needs and contract agreements in the early stage. The charging software has set a boundary for the implementation work, which helps our engineers and customers reach an agreement faster and build trust. Training arrangement: a large-scale centralized training for 1-2 days, providing documents, videos and examinations; Follow up targeted training and coaching. Data migration: the primary data migration is completed by the toll collector under the guidance of Excel provided by the toll collection software; Advanced data migration is led by charging software, and finally verified by heating enterprises; WeChat public account operation: Toll Ease software is responsible for business docking, such as query, payment, repair and suspension; The heating enterprise arranges special personnel to be responsible for the backstage operation, mainly including customer messages and news releases. Data confidentiality: Toll Ease Software guarantees not to disclose Party A's data to three party organizations or individuals without Party A's authorization. Fault recovery: If the system cannot be used due to virus or other reasons, the system recovery shall be carried out, and the recovery data shall be subject to the new data available. Repair services do not include network environment processing, server operating system reinstallation, computer maintenance and other operations unrelated to business systems. The practice background of the group version of the heating charge management system is that "long hours must be combined, long hours must be separated", which is also very applicable in the heating industry. In the period of large-scale urbanization, it involves projects, funds, management, talents, etc.

Product definition, product matching, performance indicators, product quality, product boundary, implementation content, after-sales service, and data migration are all aspects of the standardization and specialization of the heating charge management system. The essence of product definition and the survival and development of the company's products is to meet the needs of heating enterprises. Therefore, first of all, we need to find out what is included in the Heating Charge Management System, what functions we can provide to customers, and what appeals we can solve for customers. The product definition of Heating Charge Management System by Toll Ease Software is as follows: with the help of Internet technology, a comprehensive information platform focusing on customer, area and cost management is built for heating enterprises. Improve customer heat use files, clarify heating area and status, open up multiple service channels such as WeChat, Alipay, bank, counter, etc. externally, provide convenient payment and business processing channels, internally link finance and offline mobile terminal switch, check, and clear up debts, realize business collaboration of all departments, and summarize heating big data for production.

The premise is that we are worried about slow acceptance, so we should set aside more time for simulation exercises. Since leaders attach importance to training, we will certainly give full cooperation. I said that training can be carried out at any time. On August 5, according to the requirements of Director Xu, I drew up a training schedule: the training of the charging system was divided into two batches, one for the business personnel of the customer service center and the business hall, and the other for the branch companies. One batch of training is divided into 8 sessions, one session every half day, with 105 participants, mainly explaining 9 functions and 59 functional modules of the system; There are four training sessions in the second batch, which are also held every half day. The total number of participants is 56, mainly explaining 32 functional modules of the nine major functions of the system. The training of the customer service system is also the same. In general, the training intensity is quite high, especially for our engineers. On August 10, the training was in full swing. Our chief engineer had to take a break because of his sore throat. It turned out that not all challenges were so easy to succeed. After all, we were human beings. Without any loudspeakers on the scene, could we speak to so many people every day without interruption without pain? But the training couldn't stop, so I took the place of two trainings.