Longli intelligence Toll software The premise is that we are worried about slow acceptance, so we should set aside more time for simulation exercises. Since leaders attach importance to training, we will certainly give full cooperation. I said that training can be carried out at any time. On August 5, according to the requirements of Director Xu, I drew up a training schedule: the training of the charging system was divided into two batches, one for the business personnel of the customer service center and the business hall, and the other for the branch companies. One batch of training is divided into 8 sessions, one session every half day, with 105 participants, mainly explaining 9 functions and 59 functional modules of the system; There are four training sessions in the second batch, which are also held every half day. The total number of participants is 56, mainly explaining 32 functional modules of the nine major functions of the system. The training of the customer service system is also the same. In general, the training intensity is quite high, especially for our engineers. On August 10, the training was in full swing. Our chief engineer had to take a break because of his sore throat. It turned out that not all challenges were so easy to succeed. After all, we were human beings. Without any loudspeakers on the scene, could we speak to so many people every day without interruption without pain? But the training couldn't stop, so I took the place of two trainings.

During the implementation of the project, we also contacted and learned about various heating network automatic control manufacturers in the heating field. Therefore, although we can't say that we are heating professionals, we can also dig deep into the field of operating charge management. But why is it so difficult to do heating management software? I think the main reason is that the industry itself is lack of norms and standards, and cannot be quantified as water and electricity. Heating regulations are basically one policy for one city, and cities interpret and implement similar policies and regulations differently. Without standardization, the projects have become customized and the customers have become experimental fields without specialization. The charging software is carrying the banner of standardization and specialization of heating management software in such a difficult situation.

This is also an important step. As we continue to deepen our data analysis, we find that the data migration work of Datong Thermal is much more complex than we thought. This complexity is not the huge data magnitude mentioned above, but the non-standard data. We learned that some functions of the original charging system in the application process can not meet the business needs, so people who operate the software often use an unconventional operation to achieve a certain business, such as directly modifying the heating fee receivable if the recovery cannot be achieved after the suspension is reported, directly modifying the standing book if the area settlement is not correct, and Director Zhang also said.

The implementation must be carried out in accordance with the customer needs and contract agreements in the early stage. The charging software has set a boundary for the implementation work, which helps our engineers and customers reach an agreement faster and build trust. Training arrangement: a large-scale centralized training for 1-2 days, providing documents, videos and examinations; Follow up targeted training and coaching. Data migration: the primary data migration is completed by the toll collector under the guidance of Excel provided by the toll collection software; Advanced data migration is led by charging software, and finally verified by heating enterprises; WeChat public account operation: Toll Ease software is responsible for business docking, such as query, payment, repair and suspension; The heating enterprise arranges special personnel to be responsible for the backstage operation, mainly including customer messages and news releases. Data confidentiality: Toll Ease Software guarantees not to disclose Party A's data to three party organizations or individuals without Party A's authorization. Fault recovery: If the system cannot be used due to virus or other reasons, the system recovery shall be carried out, and the recovery data shall be subject to the new data available. Repair services do not include network environment processing, server operating system reinstallation, computer maintenance and other operations unrelated to business systems. The practice background of the group version of the heating charge management system is "long separation must be combined, long integration must be separated", which is also very applicable in the heating industry. In the period of large-scale urbanization, it involves engineering, capital, management, talent, etc.